Legal
The terms that govern your use of iSOLV Inbox and our website.
Last updated: July 2026
These Terms of Service ("Terms") govern your use of iSOLV Inbox and the isolv.net website, provided by iSOLV Limited, registered in England and Wales (company number 08641424), registered address 8 Stockwell Crescent, Knaresborough, HG5 0LD. By installing iSOLV Inbox or using our website, you agree to these Terms. If you do not agree, do not use our products.
iSOLV Inbox is a Salesforce-native email client that connects Gmail and Microsoft Outlook inboxes to Salesforce CRM. We provide the software on a subscription basis. The features available to you depend on the subscription plan you have purchased.
You are responsible for maintaining the security of your Salesforce organisation and the credentials used to connect iSOLV Inbox. You must notify us promptly at hello@isolv.net if you believe your account has been compromised. We may suspend accounts that we reasonably believe are being used fraudulently or in breach of these Terms.
You may use iSOLV Inbox only for lawful business purposes. You must not use our product to send spam, to harass individuals, to violate any applicable law or regulation, or to attempt to access or interfere with our systems or those of other customers. We reserve the right to suspend or terminate access for any violation of these Terms.
Subscriptions are charged per user per month (or annually where applicable) at the rates set out on our pricing page. Payment is processed by Stripe. Subscriptions renew automatically unless cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods except where required by law.
New customers may access a free 30-day trial with full Professional-tier functionality. The trial begins on the date of first login. At the end of the trial period, access to paid features will be suspended unless a subscription is activated. No charge is made during the trial period; payment details provided at sign-up are used to activate the paid subscription at trial end unless you cancel before then.
Your use of iSOLV Inbox is also governed by our Privacy Policy. We process email and calendar metadata to provide the service. We do not store email bodies. You retain ownership of all data in your Salesforce organisation and in your Gmail or Outlook accounts.
iSOLV Inbox and all associated software, documentation, and branding are owned by iSOLV Limited. We grant you a limited, non-exclusive, non-transferable licence to use iSOLV Inbox for the duration of your subscription. You must not copy, modify, reverse-engineer, or redistribute any part of our software.
We aim to maintain high availability of iSOLV Inbox but do not guarantee uninterrupted service. We will notify customers of planned maintenance where reasonably practicable. Support is provided by email at hello@isolv.net. Response times depend on your subscription plan.
To the maximum extent permitted by law, iSOLV Limited's total liability to you for any claim arising from these Terms or your use of iSOLV Inbox is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, consequential, or incidental losses, loss of profits, or loss of data. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of iSOLV Inbox after that date constitutes acceptance of the updated Terms.
iSOLV Limited, 8 Stockwell Crescent, Knaresborough, HG5 0LD. Email: hello@isolv.net